The Problem
During the summer months, our client offers equalized payment options to their customers. They enlisted our help to build an automated enrolment process. This promotes reduced cost to our client and ease of use for their customers, resulting in higher satisfaction rating.
The Solution
This enhancement centered around removing the interaction with customer service. In an effort to reduce costs, we introduced the ability to determine a customer’s eligibility to the program and complete the signup process automatically. Thus, eliminating the need for customer service representatives to be involved in the enrolment steps.
The Result
While working closely with business and technical leaders in an agile kanban manner, the new feature was built quickly and efficiently atop their Drupal implementation with React frontend and SQL backend. Additionally, detailed documentation was provided to ensure the new features were fully understood.